Welcome New Clients

Thank you for booking with us. Please take a few minutes to go over the general guidelines and instructions below before your appointment. Please keep this email for future reference.
Before Sessions
  • If you are coming in for your first session, please arrive 10 minutes early to fill out an intake form.
  • Please try to arrive a few minutes early for sessions to allow yourself to settle down before a session, rather than rushing in right at your appointment start time.
  • Avoid strenuous physical exercise or activity right before a session.
  • Ensure that you have had some food prior to coming in. This is specially important if you are having a morning appointment and have not eaten breakfast.
  • Wear comfortable clothes. It helps to either bring a pair of shorts or pants that go above your knees and are loose. Or you could simply take your pants off and be covered with a blanket.
  • Please avoid wearing too many pieces of jewellery as you will be asked to take them off for the session.
  • Avoid biking to your session, especially if you have a long way to go back afterwards.
After Sessions
  • Do not do anything strenuous at least for two hours after sessions, but ideally for that day. This is more relevant especially in case of muscle-skeletal issues.
  • Drink more warm or room temperature water after sessions to avoid feeling tired as well as to speed up recovery.
  • If you experience any unusual symptoms that you are not sure about or are concerned about, please don’t hesitate to contact the clinic via phone or email (no texting).
  • Best to eat light after a session and avoid alcohol for couple of hours but ideally for the remainder of the day.
  • It is important to keep warm after sessions and avoid drafts, especially after cupping therapy.
  • Please avoid receiving other treatments through other healing modalities for at least 3 days after a session so as to allow your body to digest your treatment.

Online Booking System

  • You can manage your appointments through the online booking system. This includes cancellations and change of appointment.
  • It is very important to make sure that you have received an email confirmation for your booking, cancellation, or change of appointment. If you do not get a confirmation, then your booking or cancellation will not have gone through and, unfortunately, you will be responsible for the missed appointment.
  • Please note that there is a STRICT 24hr. cancellation policy in effect or full fee would be charged.
  • Please cancel your appointments via the online booking system rather than calling, texting or emailing me, unless it is an emergency and you need to cancel on the day of appointment.

Communications

  • I am generally flexible with respect to clients contacting me via email or phone; however, please be mindful of the following:
  • I do not get back to clients on Sundays, holidays or after hours but will do so on the following business day, unless of course, it is an emergency.
  • I do not discuss health issues via texting. Texting is only for quick messaging in case you are running late or such small matters. For all other issues, please email me.
  • Please bear in mind that I will be happy to discuss your health issues briefly over the phone, but anything more than 5 minutes would be considered a consultation for which an appointment would need to be set up. I do offer appointments over the phone or Skype.
  • Please note that communication, sometimes, would involve some straight-forward talking about your condition which you may not like to hear. Please understand that there are no judgements involved, just observation, assessment and communication.
  • Please come to your sessions with an open mind and clear intention of your goals, especially in cases of chronic and complex conditions.
  • From time to time, I will be sending out a newsletter with regards to health and healing matters. Should you wish to opt out of these emails, please unsubscribe from the email list by opening the email and scrolling all the way down to do so.

Choosing Appointment Slots
  • There are essentially two types of appointments: Consultations only, and consultations with treatments.
  • For consultations only, we will simply discuss your health issues and recommendations are made. Herbal/natural remedies are then dispensed. For more acute conditions, 15-30-minute time slots are recommended. For more long term, chronic issues, 45-minute time slots are recommended.
  • Clinic hours are: Monday, Wednesday, Friday & Saturday, 10-6.
  • Please note that on Stat. Holiday Mondays, clinic will be closed but open on the Tuesday.

 

 

Essence Acupunture & Wellness operates out of Sourcepoint Shiatsu Centre at 3261 Heather Street.

There are plenty of 2-hr. street parking around the clinic. There are also free visitors parking behind the building accessed through the back alley. Make sure it doesn’t have a reserved sign on it.

We currently accept cash, cheque, all credit cards and some debit cards as methods of payment at the clinic.

Acupuncture is a medical expense which you can claim on your income tax.

Thank you and I look forward to assisting you achieve optimal health to the best of my ability.